Disasters are stressful. Not only is there damage to your property, potentially disrupting your daily life or even displacing you or your tenants, but you also have to figure out exactly how property insurance works AND deal with navigating disaster restoration. Choosing which disaster restoration company to work with can be an overwhelming and confusing process in the midst of an already stressful time.
Fear not! The BYLT Team is here to give you some tips on what to consider when you’re choosing a disaster restoration company to get your life back on track.
Do they work with your insurer?
Many restoration companies work in partnership with national and local insurers. Your insurance company helps you cover the damage/repair costs for your property, so it’s essential to make sure your insurer and restoration company have a stellar working relationship. Your insurance adjuster can often recommend a good restoration company. Don’t be afraid to ask for several recommendations so you can compare vendors!
Do they have a set process and previous work examples?
Now that you have some recommendations from your insurance adjuster, it’s time to compare them all. Key things to ask about are a restoration company’s process and examples of past work. If a restoration company doesn’t have a set process for repairing your property from start to finish, look elsewhere.
Disaster restoration is certainly about fixing property damage, but it’s also about quality craftsmanship. Ask for examples of previous work, specifically a job that was similar to the situation you’re in now (i.e., if your basement flooded, you want an example of a water restoration job). You can even ask for references from previous customers and be sure to check out any online reviews for the company (on sites like Google and Facebook).
How is their customer service?
Looking at a restoration company’s reviews will definitely help you get a good feel for their customer service. You should also take note of how they handle your initial inquiries. Are they friendly and forthcoming? Do they respond to you quickly and knowledgeably? Every person you interact with should be kind, knowledgeable, and efficient. After all, you’ve been through a disaster and you want a team of the best behind you when you start repairing the damage.
Choosing a disaster restoration company can be an overwhelming process. Stick to the tips above and you’ll have a great partner in no time to help you get back to normal.
If you’ve experienced property damage and need a restoration company, give us a call! BYLT is here to make things right, together.